Yes, we are the authorized broadband dealer in Malaysia.
There are no additional charges when you apply with us. Charges are the same as you apply from the sales counter. * For foreigners, an additional RM500 deposit is required for Maxis and TIME. Payment will be charged to your bill. ** Installation charges are applicable for non-standard installation, payable to contractor/ service provider.
Once we receive application with completed information, we will process and submit your application to the service provider within 24hrs (business day). The contractor from the service provider will then contact you for installation appointment. This normally take 2-7 days.
First, you can apply online, we will get back to you on the same business day. Email/ fax/ mail us your Photocopy of NRIC/ passport (for foreigners). When we received all information, we will submit your application.
You may go to our Application page to apply online.
Existing user can be upgraded to a higher fibre broadband package. Just tell us what is your existing package and broadband provider, we will handle all other for you.
For Malaysians, please bring a copy of your MyKad.
For Foreigners, please bring a copy of your passport.
To avoid service disruption, it is advisable to terminate your existing broadband or fibre service only after you have activated your new fibre broadband packages. This can be done when your existing contract expires.
The Home Voice service is an optional service. It does not come with Astro IPTV broadband service.
Maxis Fibre Internet with Astro IPTV customers enjoy exclusive product benefits such as additional content that is not available to other Astro customers.
Call Astro IPTV hotline at 03 9543 1543 to request for relocation assistance. You will need to provide documented proof of your relocation such as a utility bill for the new house that is addressed to you at the new address.
The minimum content package that you can choose is the Family Pack at RM39.95 per month, which has up to 40 quality channels. For details on channels and the packages.
The Maxis Fibre Internet with Astro IPTV service does not come with a Home Voice package. Subscribers have the option of subscribing to the new Home Voice plan separately and retain the existing phone number.
Yes, if you are an existing Astro DTH (satellite) customer and lives within the Fibre Internet coverage area, you can migrate to this Astro IPTV service.
Astro Iptv will contact you in 2 to 7 working days from your registration to schedule the installation appointment. Due to overwhelming demand, the installation may only take place several weeks from your date of registration.
This is possible and the installer would be able to advise you on the cost of the non-standard installation after assessing your premises and request. These non-standard charges are to be paid to the installer directly.
Go to Apply Maxis Fibre Broadband to apply or call 1700 818 222.
Click here to check coverage for your area.
Upon installation of the Maxis Fibre Internet package, you will receive:
Residential Wi-Fi modem (1 unit)
Welcome kit
Free RM30 call credit to any local fixed and mobile numbers or international numbers
Unlimited free calls to Maxis Fixed lines
A deposit of RM75 for Malaysians is waived. However, a RM500 deposit is required for non-Malaysians.
There is no upfront fee required. For now, standard installation fee of RM200 is waived until further notice.
The contract period for Maxis fibre internet package is 24 months.
A standard installation fee costs RM200. For now, the standard installation fee of RM200 is waived. Non-standard installation costs may incurred based on installation complexity or by customer’s request. Please refer below for the non-standard installation charges.
The standard installation covers the connection (outside your home) from the nearest Fibre Distribution Panel to the Termination Box and the connection (inside your home) from the Termination Box to the Access Termination box. The installation provided is of standard specifications (over wall with clip or cable casing only). Should you require non-standard installation such as over the ceiling, underground ducts, concealed wiring and so on, the additional charges shall be borne by you (the customer).
Drilling will depend on the structure of your premise. There will be potential drilling to connect the Maxis Fibre Internet service to your premise. The installer will advise you if drilling is required and you would need to agree on the drilling design and installation cost. Payment must be made to the installer once installation is completed.
There will be a penalty of RM200 if you notify to reschedule the installation appointment within 3 days from the installation date.
The installation process will take approximately 6 – 7 hours. You will receive a call from us within 7 days after registration to confirm the installation date & time.
General Terms and Conditions
This page provides a summary of Our Customer Terms for the Maxis Service and/or Maxis Broadband Services subscribed by you (“Services”) and gives you some important information about what those term cover and your rights and obligations. Please read the information below carefully, as there are some important consequences for you.
Please visit our website at http://maxis.com.my/tnc or visit your nearest Maxis Centre to obtain a full copy of our Customer Terms and the Maxis Privacy Statement. The full customer terms will also be displayed when you log onto the Maxis Services and/or the Maxis Broadband Services. In the event of any inconsistency or conflict between the Terms & Conditions in the summary and that on the website, the full-fledge Terms & Conditions on the website will take prevail.
Please visit our website at http://maxis.com.my/tnc or visit your nearest Maxis Centre to obtain a full copy of Our Customer Terms and the Maxis Privacy Statement. The full customer terms will also be displayed when you log onto the Maxis Services and/or the Maxis Broadband Services. In the event of any inconsistency or conflict between the Terms & Conditions in the summary and that on the website, the full-fledge Terms & Conditions on the website will take prevail.
OTHER TERMS YOU SHOULD BE AWARE OF:
What we will do: We are committed to providing the Services to you on an “as is” basis and within a reasonable timeframe only if the Services are available in your area or is technically feasible, if you meet our credit policy requirements and comply with our registration requirements and Our Customer Terms.
What you must do to get the Service: You will need to:
Your personal information: We collect, use and otherwise “process” your personal information as set out in the Maxis Privacy Statement, which also sets out your rights in relation to this information. Please read this carefully. You can find this on our website www.maxis.com.my or visit your nearest Maxis Service Centre. Alternatively, call us on 1800 82 1123 and we can send you a copy.
Alternatively, call us on 1800 82 1123 and we can send you a copy.
Your obligations when you use the Service: You must:
Upgrade of service plan: Request for a change of plan is allowed with our approval and with you bearing all related charges.
When we can suspend or cancel your Service: We may suspend or cancel your Service in a number of circumstances, such as where you breach Our Customer Terms, you do not pay your bill on time, where it is necessary to restore or maintain our network, there is an emergency, the law allows or requires us to do so, you leave your premises, or you become bankrupt or insolvent. If the Service(s) is/are cancelled or suspended, you are required to pay charges outstanding as at cancellation/suspension date. A reconnection charge is payable before we reconnect a cancelled/ suspended Service.
When we can alter the Service: Maxis reserves the right from time to time to make any changes deemed necessary and/or required either to its services or the Terms & Conditions. End user will be notified of such changes via Maxis portal. Continued usage of the service by the end user will be deemed as acceptance by the end user of the changed or revised Terms & Conditions.
Our/Your liability: We aim to provide but do not guarantee continuous or fault free services. We are not liable to you in contract, tort (including negligence), or otherwise for any loss or damage [e.g. lost profits or business or consequential losses that you may suffer in connection with the Services (or a failure to provide the Services)].
You agree to indemnify and keep us indemnified against any loss, damage, liability or expenses arising from any claims whatsoever including for libel, invasion of privacy, infringement of intellectual property rights or breach of any law or regulation arising from the use of your Services, whether by you or any other person.
A. FIBRE INTERNET SERVICES
There is a minimum subscription period for the Maxis Services subscribed herein unless specifically stated otherwise by Maxis for a particular service (hereafter the ”Service”).
1. The Service is only available in certain coverage areas. Call 123 (from your mobile) or 1800 82 1123 or log onto www.maxis.com.my/fibre to check if you are within the Service coverage area.
2. We will call you within seven (7) days of your application for the Services to inform you of our acceptance or rejection of your application. Provision of the Services is at Maxis’ sole discretion.
3. You consent for us and/or our agents to gain access to your premises with prior notice to place our equipment and install the Services in your premises;
4. The Services will be installed at the address provided. If you need to relocate from the premises stated herein, you shall provide us prior notice. Any such relocation shall be subject to our Service coverage area and a relocation charge of RM200. We also have an option to terminate the Services with notice to you if the Services cannot be provided at your relocated premise.
5. You are responsible for the safety of our equipment in your premises at all times. Upon termination of the Service, our equipment must be returned in good condition, failing which you may be charged for any loss or damage.
6. Services are offered as a package. Suspension, barring or termination of a particular service from the package will cause the other services in the package to be suspended, barred or terminated (as the case may be) as well.
7. You may receive a bill for each of the services subscribed for in the package (up to 3 bills). Non-payment for any one of the services may result in suspension or barring of all the services until the outstanding amount is paid.
8. Maxis reserves the right to introduce and deliver new services over a shared infrastructure. You may subscribe to such new services or to additional services from Maxis by way of a request to us and the relevant service terms and conditions shall be deemed to be accepted by you upon your acceptance and/or usage of such new and/or additional services. This applies to services that may be provided as a package by Maxis as well.
9. The Services as subscribed by you and/or the introduction and delivery of new services over a shared infrastructure are subject to Our Customer Terms made available on our website at http://maxis.com.my/tnc.
B. IMPORTANT TERMS & CONDITIONS TO NOTE BEFORE SIGNING UP FOR SERVICES
1. These Important Terms & Conditions shall apply for services under Part (A).
2. The modem/ONT (Optical Network Terminal) provided at Customers’ premises is the property of Maxis. Upon discontinuation of the service, you must return the complete ONT to Maxis in good working condition, failing which you will be charged. For rate charges, log on to www.maxis.com.my/fibre.
3. The Residential WiFi Modem belongs to the Customer and has a warranty of 12 months (warranty is only for manufacturing defects). Should there be any damage or loss of device, the Customer may purchase another unit from Maxis. Please call 1800 82 1123 or 123 from your Maxis Mobile for assistance on technical issues.
4. The installation process will take approximately 6-7 hours. You will receive a call from us within 7 days upon registration to confirm your appointment date and time. For any rescheduling or cancellation of the installation appointment date, customers are required to inform Maxis 3 days prior to the appointment date. Maxis reserves the right to charge the Customer RM200 for any late rescheduling or cancellation request.
5. A one-time installation fee of RM200 for standard installation is applicable for the Maxis Fibre Internet service. This installation fee may be subject to change from time to time (as updated on the Internet Services website) and covers the first 85 metres (outside your home) from the nearest Fibre Distribution Panel to the Termination Box and the first 15 metres (inside your home) from the Termination Box to the Access Termination Box. Should the length required at the Customer’s premises exceed the said allocated amount, the extra charges will be borne by the Customer. The installation provided is of standard specifications (over wall with clip or cable casing only), cost for any non-standard type of installations, such as over the ceiling, underground ducts, concealed wiring and so on will be borne by the Customer. For rate table guide, please log on to www.maxis.com.my/fibre.
6. You will need to approve the drilling area agreement before Maxis starts any installation.
7. Should you opt only for the Home Voice package at a later stage, a one-time installation fee of RM150 is applicable. This installation fee may be subject to change from time to time (as updated on the Internet Services website).
8. You will need to purchase your own DECT phone for your use and agree on the phone number assigned to you before Maxis activates the service.
9. You are allocated monthly free call credit under your package. Should you exceed the allocated monthly call credit, you will be charged according to the prevailing rates. For rate charges, log on to www.maxis.com.my/fibre. Any unutilised balance of the monthly free call credit is not refundable, returnable or converted into monetary value, and shall not be carried forward or accrue towards your account.
10. Speed of service is on best effort basis. Maxis reserves the right to manage your speed should you exceed the stipulated data volume quota. Fair usage policy applies.
11. This Maxis Fibre Internet service comes with a 24-month contract. A penalty of RM500 is applicable should you terminate the service before the end of the 24 months.
12. A deposit of RM75 is applicable for Malaysians. For non-Malaysians, the deposit is RM500.
13. Maxis will not bear any penalty fees that may be charged by your current service provider should you terminate the service before the end of your contract.
14. All value added services offered with the respective plans will be available for Customers as long as they subscribe to the Fibre Internet service.
15. Balance of quota or unused services are not refundable/returnable and cannot be converted into monetary value.
16. To discontinue the service, you can walk-in to any Maxis Centre.
1. 100Mbps Home Fibre Internet (“Product”) is only open for individual registration.
2. The product is available for bundle with MaxisONE Plan and Home Fibre Internet plan packages and/or standalone service.
3. MaxisONE Package comprises of:-
4. MaxisONE Package customers (excluding MaxisONE Plan Lite, MaxisONE Plan Start, MaxisONE Business, MaxisONE Business Extra) will enjoy a RM68 perpetual discount per month with the HFI service. The discount is applicable on the monthly access fee only (excluding Home Voice service and any applicable taxes).
5. The MOP customer must be the Principal line subscriber with an “Active” status of his or her account, in order to continue enjoying this discount.
6. Both MOP and HFI must be registered under the same person.
7. This MaxisONE Package comes with a 24 months contract period. If a customer terminates the service prior to expiry of the 24 months contract period, an early termination fee of RM500 will apply.
8. The same terms and conditions will apply to existing HFI customers who subscribe to this Offer.
9. In using this service, you must comply with the below terms and conditions which can be found at www.maxis.com.my/tnc
1. The guarantee program applies only for individual account’s registration and is applicable for both the MaxisONE Package and standalone service. For eligibility criteria, please call 1300-82-1123 for details.
2. The guarantee program is valid within the first 30 calender days upon installation completion, is not perpetual and is subject to Maxis’ discretion.
3. To make a 30-day Return Back Guarantee claim, you can give us a call on or 123 (if you are calling from your mobile device) or 1300 82 1123 (if you are calling from a fixed line or non-Maxis mobile) or let us call you filling out the online form within 30 days of the start of your contract at http://www.maxis.com.my/en/personal/internet/maxis-fibre-internet/30days-return-back-guarantee-form.html
4. There are 2 options under the 30-day Return Back Guarantee, which are:
5. You will need to return your devices, such as ONT (Optical Network Terminal), and/or RGW (Residential WiFi Modem) provided to you by Maxis if you opt for service termination.
6. Under this guarantee program, we will not refund to you any monthly access/subscription fee of your subscription during the first 30 calender days. You must to pay for any call charges to mobile and fixed numbers and IDD destinations upon completion of the free minutes allocated to you.
7. The Network Guarantee applies to a maximum of one claim per person per year.
This promotion (“Promotion”) (details of which are set out below) is available only to Eligible Customers who meet the Promotion Qualifications during the Promotion Period only and is subject to the terms and conditions as https://www.time.com.my/terms-and-conditions. Acceptance of the promotion gift, vouchers or rebates by Eligible Customers is deemed to be acceptance of the Promotion Terms and Conditions.
Promotion Information Details
| Promotion Type | One-off Discount or Monthly Discounts | |||||||||
| Promotion Description |
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| Promotion Period | Starts from 15 April 2024 Expires on 30 June 2024 | |||||||||
| Value |
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| Eligible Customers | New Time Fibre Home 200Mbps and 600Mbps subscribers on a 24-month contract during the promotion period. | |||||||||
| Promotion Qualification | Eligible Customers who signed up with Time’s authorised dealers during the promotional period. | |||||||||
| How will it be provided? |
| |||||||||
| Special Promotion Terms |
|
Promotion Terms & Conditions
This Promotion is as specified in the Promotion Information Details (“Promotion”) and is strictly made available to Eligible Customers who meet the Promotion Qualifications during the Promotion Period and is subject to the following terms and conditions (“Terms and Conditions”). It is important that customers’ read these Terms and Conditions together with the Promotion Information Details:-
| 1 | This Promotion is only applicable during the Promotion Period beginning on the start date and shall continue until its expiry or unless sooner cancelled by Time. Time reserves the right to cease and/or cancel the Promotion at any time before the expiry of the Promotion Period without any prior notice. |
| 2 | This Promotion is not to be construed in any way howsoever as a contract of sale, exchange, lease, hire-purchase, or hire between Time and the Eligible Customer. |
| 3 | Promotion is only available to Eligible Customers and is subject to Eligible Customers meeting the Promotion Qualifications. Any customer who does not meet the Promotion Qualifications is not an Eligible Customer and is not entitled to the provision of the Promotion. |
| 4 | Time may change, modify, amend or cancel the Promotion at any time during the Promotion Period, including changing, modifying or amending the Value and/or type of gift that is offered, the Value and/or type of voucher offered (including the provider of the voucher), the Value of the discount offered or Value of the cash rebate offered (as may be applicable depending on the type of Promotion). Nothing herein stated shall imply that an Eligible Customer is to receive any other benefit beyond that stated in the Promotion Information Details nor that Time is obliged to provide the equivalent Value if Time changes, amends or modifies the Promotion. |
| 5 | If there are multiple promotions available during the same Promotion Period, including this Promotion, and the customer is an Eligible Customer to more than one promotion, the customer must choose only one promotion. A customer cannot make multiple choices of the promotions, nor do anything to secure or gain the benefits offered in multiple promotions. Once the customer has chosen the promotion, the customer is no longer eligible for any other promotions that are available at the same time. |
| 6 | Time reserves the right to and may refuse to provide the Promotion to the Eligible Customer regardless of whether the customer is an Eligible Customer and meets the Promotion Qualifications. |
| 7 | If the Promotion is the provision of a gift or a voucher from Time, Time’s partners, suppliers or subcontractors, Time and its directors, officers, employees, agents, suppliers, partners and/or subcontractors may provide such gift or voucher on an “as is” basis and without any warranty or condition, whether express or implied, by law or by contract, including warranties as to title, merchantability, fitness for purpose, satisfactory quality, performance, non-infringement of any third party’s intellectual property or proprietary rights or product liability. Should a physical good be obtained as a gift or upon redemption of a voucher, and the customer suffers any form of physical injury or damage, such injury or damage may be claimed against the manufacturer or distributor of the physical good and not against Time, which is deemed not to be a supplier. |
| 8 | If the Promotion is the provision of a Monthly Rebate or One-off Rebate or discount (as set out in the Promotion Information Details) to the customer, then if the customer terminates the service agreement with Time before the expiry of the minimum period or if there is no minimum period specified, then twelve months from service activation date, then Eligible Customer shall not be entitled to receive any discount or cash rebate for the unexpired period and Time may seek to recover all earlier provided discounts or rebates on the basis that customer warrants to stay a customer of Time for the minimum period or twelve months (as the case may be). |
| 9 | In addition, no advice or information obtained (whether orally or written) by the customer from Time, or its directors, officers, employees, agents, suppliers, partners and/or subcontractors shall create any warranty or right to sue. |
| 10 | Time reserves the right to revise, amend, or modify these Terms and Conditions during the Promotion Period and such revision, amendment, and/or modification shall be made available at www.time.com.my and is binding on all Eligible Customers. Continued access and use of the service shall deem to be your acceptance to the changes and updates to these Terms and Conditions. |
| 11 | If the Promotion Qualifications includes the signing up of a new service, then in such a case, all other terms and conditions governing the use of the new service shall apply in addition to these Terms and Conditions. |
| 12 | All personal information provided by customer is subject to Time’s Privacy Policy (details of which are available at https://www.time.com.my/privacy-policy). |
Capitalised words have the meaning as specified in the Promotion Information Details. If in the Promotion Information Details there are Special Promotion Terms drawn up, then such Special Promotion Terms shall prevail over these Terms and Conditions in the event of conflict, inconsistency or ambiguity.
UniFi is a bundled triple play service offering High Speed Internet, HyppTV (IPTV) and Voice for residential use. For business use, UniFi offers dual play service which includes High Speed Internet and Voice. More information can be found in www.tm.com.my.
UniFi is offering 3 residential and 5 business packages (3 Dynamic IP Unifi packages & 2 Fixed IP Unifi packages).
a) Residential:
* Included 6% GST.
Each package comes with voice, Internet and HyppTV subscription.
b) Business:
Dynamic IP
* Excluded 6% Service Charge
Each package comes with attractive call plans, Internet speeds and a host of complimentary services.
HyppTV is different from satellite TV in that it is transmitted via a broadband network. This gives added benefits such as not being susceptible to bad weather, as well as fast Internet access via HyppTV. HyppTV also differs in term of pricing model, which is an On-Demand approach, which means customers only pay for the channels, movies or series they want to watch, rather than pay for the whole package, with no extra monthly fees involved.
UniFi will enhance customer experience by providing higher internet speed, more entertainment options, affordable voice packages and better service stability. UniFi allows customers to experience virtual shopping, work from home, interact with people in virtual communities and enjoy high quality entertainment anytime. UniFi also allows customers to maintain their existing TM Phone number with NO additional fee. Click here for more information.
You can check service availability through our website here: Check Unifi Coverage. or at 016-611 8611.
Interested parties can register their interest for UniFi at this website : Apply Unifi Broadband or call us at at 016-611 8611 to apply for Unifi.
UniFi’s installation charges are RM 200 and no deposits are required. Beside that, the standard package is inclusive of equipment worth RM800 that will also be given free-ofcharge to customers. Customers will have to pay the monthly subscription fee for UniFi along with telephony usage charges and Value Added Services purchase that are charged separately. The contract period duration is 24 months.
1. You need be registered with myUniFi account in order to change e-mail account password.
Installation and testing are expected to take approximately 4 to 8 hours depending on the type of customer premise due to the sensitive nature of and the complexity involved in fibre installations. The installation process involves site survey, ducting, piping, electrical work and equipment configuration.
Customers may call their own external contractors to fix the internal wiring but TM will not be responsible for any damages resulting from any works done by third parties.
a.The packages come with unlimited monthly download volume.
b.The Unifi Home 30Mbps package comes with a 60GB monthly download volume.
The monthly download volume will not be implemented until further notice. There will be no volume capping for UniFi’s Business packages.
Customers can upgrade to a higher-priced package at any time (either within contract period or not). However, for downgrades, a fee of RM 200 will be charged (this is subject to change).
In the event of an upgrade or downgrade, the contract period shall be renewed and a new 24-month contract will take effect from the upgrade/downgrade completion date.
Applications can be made through selected TMpoint outlets or call the TM UniFi Centre at 1- 300-88-1221.
If any UniFi equipment is faulty, you may call TM UniFi Centre at 1-300-88-1221. If the fault is due to a manufacturing defect and the equipment is still under warranty, the equipment will be replaced with no charge. However, if the fault is non TM related or if the warranty is expired, you will have to purchase a new equipment.
The first bill can be expected around 1 month after service is activated. The first bill will also include a one month advance payment.
For early terminations, customers shall pay a penalty of RM500. There will be no penalty charges for termination after the minimum contract period (24 months). Customers must also settle any outstanding bill prior to termination. For more information, please refer to your service Terms & Conditions.
Are there any charges that I need to pay? Relocation requests can be made at select TMpoint outlets and is subject to service availability. A relocation fee of RM300 shall apply.
No you can’t. The registration via UniFi portal will be blocked for foreigner customer. You need to go nearest TMpoint in order to subscribe for UniFi package.
Yes. The upfront deposit must be paid per UniFi package.
You will need to pay another RM1000 deposit for the new ownership account. Your deposit in the old account will be refunded back. However, if you have any outstanding amount, the deposit amount will knock off your outstanding amount before it can be refunded to you.
No. For foreigner or non-Malaysian citizen, you may need to go to the nearest TMpoint to subscribe UniFi package.
i) Paper (hardcopy) bill – chargeable at RM8/month via portal services (currently waived)
ii) Email (softcopy) bill – FREE and will be sent by default to all customers’ preferred email and UniFi email at http://webmail.unifi.my.
iii) Online Billing via myUniFi portal at (https://occ.unifi.my)
You can make payment through myUniFi portal (online payment), TMpoint, TMpoint Authorised Dealer (TAD), POS Malaysia and branches of selected preferred online banking channels. Please refer more on Payment Guides at TM UniFi portal at http://www.tm.com.my/unifi/help-support/Pages/payment-guides.aspx
1. This service is a 24- month contract and a termination fee of RM500 is chargeable for
termination of service within the contract period.
2. If your premises reside in high rise building served via copper, you must terminate
your existing Streamyx service (if any).
3. Minimal drilling is required for fibre installation to the premise. You will be responsible
for providing TV and 4-socket extension cord to complete the installation. No
installation appointment will be made for premises under renovation.
4. All triple play services (internet, voice and TV) must be activated during service
installation. Partial service activation is not allowed.
5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject
to interference and obstructions factor.
6. UniFi account owner or authorised contact person must be available during the
service installation. For high rise premises, owners are required to make arrangement
with Building Management Office for installation permission, internal cabling and
access to telecommunication room.
7. Installation fee includes external cable entrance and up to 15 metres fiber cable
internal wiring, 15 metres for Ethernet, 15 metres telephone cables and 30 metres for
casing (raceway). Additional charges will be applied for cables more than 15 metres
and 30 metres casing (raceway) and charges will be included in your UniFi bill.
8. For other optional installation e.g. wiring above ceiling, you may appoint your own
contractor or deal directly with TM appointed contractor. Payment will be made
directly to the contractor. However, additional charges will be applied for standard
cables more than 15 metres and charges will be included in your UniFi bill.
9. Please provide correct and valid Billing Address / Postal Address. Select either
paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also
accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly
charge for paper bill with notification given.
10. All UniFi equipment provided by TM is subject to 12 months warranty period.
1. Minimal drilling is required for fibre installation to the premise. You will be responsible
for providing TV and 4-socket extension cord to complete the installation. No
installation appointment will be made for premises under renovation.
2. All triple play services (internet, voice and TV) must be activated during service
installation. Partial service activation is not allowed.
3. UniFi account owner or authorised contact person must be available during the
service installation. For high rise premises, owners are required to make arrangement
with Building Management Office for installation permission, internal cabling and
access to telecommunication room.
4. Installation fee includes external cable entrance and up to 15 metres fiber cable
internal wiring, 15 metres for Ethernet, 15 metres telephone cables and 30 metres for
casing (raceway). Additional charges will be applied for cables more than 15 metres
and 30 metres casing (raceway) and charges will be included in your UniFi bill.
5. For other optional installation e.g. wiring above ceiling, you may appoint your own
contractor or deal directly with TM appointed contractor. Payment will be made
directly to the contractor. However, additional charges will be applied for standard
cables more than 15 metres and charges will be included in your UniFi bill.
1) Why did you remove this channel?
UTV Movies will be discontinued on HyppTV Everywhere commencing 24 May 2017. However, this channel still available on HyppTV (on STB).
2) When is the effective date for the removal of UTV Movies?
The effective date is on 24 May 2017.
3) Who will be impacted from the removal of this channel?
HyppTV Everywhere customers
4) Will customer be entitled for any rebate pertaining to this removal?
There will be no rebate given to customer.
5) I want to report this to MCMC as I feel cheated by TM
TM holds no right to neither stop nor suggest, shall customer wanted to lodge any reports against any product offerings to third party as mediator for settlement. However, we assured that all activities carried by TM or HyppTV pertaining to the matter are govern by broadcasting licenses in purview of MCMC.
From 19th March 2018 onwards, new customers who subscribe to unifi and pre-unifi packages will be subject to a penalty fee of the remaining months should the service be terminated within the contract period.
1. Applicable to all customer segments who subscribe to unifi and pre-unifi packages.
2. Applicable to new registrations from 19th March 2018 onwards.
3. Penalty fee will be charged based on the original package price (before discount).
| Package Subscribed | Package Price | Actual internet price before discount | Remaining Contract Period | Penalty Fee to be Paid |
| Scenario 1: Customer subscribed Unifi Lite at RM129/month | RM129 | RM129 | 12 months | = RM129 X 12 months Total RM1548 |
| Scenario 2: Customer subscribed unifi Advance at RM179/month after discount | RM 179 | RM199 | 10 months | = RM199 X 10 months Total RM1990 |
The Home Voice service is an optional service. It does not come with Astro IPTV broadband service.
Maxis Fibre Internet with Astro IPTV customers enjoy exclusive product benefits such as additional content that is not available to other Astro customers.
Call Astro IPTV hotline at 03 9543 1543 to request for relocation assistance. You will need to provide documented proof of your relocation such as a utility bill for the new house that is addressed to you at the new address.
The minimum content package that you can choose is the Family Pack at RM39.95 per month, which has up to 40 quality channels. For details on channels and the packages.
The Maxis Fibre Internet with Astro IPTV service does not come with a Home Voice package. Subscribers have the option of subscribing to the new Home Voice plan separately and retain the existing phone number.
Yes, if you are an existing Astro DTH (satellite) customer and lives within the Fibre Internet coverage area, you can migrate to this Astro IPTV service.
Astro Iptv will contact you in 2 to 7 working days from your registration to schedule the installation appointment. Due to overwhelming demand, the installation may only take place several weeks from your date of registration.
This is possible and the installer would be able to advise you on the cost of the non-standard installation after assessing your premises and request. These non-standard charges are to be paid to the installer directly.
The Home Voice service is an optional service. It does not come with Astro IPTV broadband service.
Maxis Fibre Internet with Astro IPTV customers enjoy exclusive product benefits such as additional content that is not available to other Astro customers.
Call Astro IPTV hotline at 03 9543 1543 to request for relocation assistance. You will need to provide documented proof of your relocation such as a utility bill for the new house that is addressed to you at the new address.
The minimum content package that you can choose is the Family Pack at RM39.95 per month, which has up to 40 quality channels. For details on channels and the packages.
The Maxis Fibre Internet with Astro IPTV service does not come with a Home Voice package. Subscribers have the option of subscribing to the new Home Voice plan separately and retain the existing phone number.
Yes, if you are an existing Astro DTH (satellite) customer and lives within the Fibre Internet coverage area, you can migrate to this Astro IPTV service.
Astro Iptv will contact you in 2 to 7 working days from your registration to schedule the installation appointment. Due to overwhelming demand, the installation may only take place several weeks from your date of registration.
This is possible and the installer would be able to advise you on the cost of the non-standard installation after assessing your premises and request. These non-standard charges are to be paid to the installer directly.
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